Customer Success Manager - GER

Choco is on a mission to enable the global food system to become sustainable by optimizing the way food is sold, ordered, distributed, and financed. Our AI-focused software connects distributors with their customers to operate waste-free and efficiently.  A problem of this magnitude requires a massive scale and only the best people will be able to solve it. Are you in?

Here’s what we’re up to: https://bit.ly/4fyXonB

Meet your team

Our Customer Success team at Choco strives to deliver value to vendors throughout the partnership lifecycle-from initial setup all the way to long-term growth. We digitise food service distributors with our AI technology and digital ordering solutions. With Choco AI, voicemail, email, and SMS orders are automatically processed into a vendor’s system within seconds, enabling them to run a more profitable and less wasteful business.

We are now looking for a CSM to support us in making our AI technology even more efficient and transforming our vendors’ operating processes.

Given the collaborative nature of our work (and the fact that we enjoy spending time together), this is primarily an in-office role (4-5 days) based in Berlin or Munich.

Roles & Responsibilities

• Manage and own the execution of premium vendor partnerships, taking full responsibility for the post-sales relationship

• Support account executives during late-stage negotiations and take ownership once agreements are signed

• Lead onboarding and run trainings to ensure a seamless implementation

• Spend time on-site with vendors during launch to ensure successful adoption and operational integration

• Identify upsell opportunities and manage contract renewals within your portfolio

• Drive measurable account growth by deepening product usage and unlocking new value for partners

• Act as the key liaison between partners and internal teams (integrations, product, finance, marketing)

• Share customer learnings to help improve processes, product development, and acquisition efforts

Who We’re Looking For

• 2-4 years in an externally-facing project management or account-facing role

• Strong work ethic with motivation to grow personally and contribute to team success

• A can-do attitude and willingness to roll up your sleeves

• Excellent relationship-building and communication skills, comfortable simplifying complex technical topics

• Ability to quickly understand problems, identify root causes, and proactively implement solutions

• High attention to detail and consistently high standards

• A strong team player with a collaborative mindset

• Commercial mindset and ability to spot expansion opportunities within accounts

• Fluent German and English (C1/C2 written & spoken)

Choco was founded in 2018 in Berlin. Now, we are a dedicated team of over 200 Chocorians across Europe and the US. We seek hungry and humble individuals who embrace hard work, put our team first, and are committed to building a lasting company. Our mission demands urgency and speed while maintaining a long-term vision.

In just five years, Choco has raised $328.5 million and achieved unicorn status in 2022, with a valuation of $1.2 billion. We're supported by some of the world’s best investors like Bessemer Venture Partners, Insight Partners, Coatue Management, and LeftLane Capital.

Choco is an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.