Related skills
looker sql tableau power bi udaap📋 Description
- Own and improve dispute processes and knowledge base
- Lead data-driven insights on member experience and project impact
- Improve metrics for operations, compliance, risk, and fraud
- Partner with Operations, Risk, Product, and Engineering
- Drive operational readiness for new products/features
- Support cross-functional collaboration and process excellence
🎯 Requirements
- 6+ years in product ops/PM/PMO in financial services
- 3+ years in card issuer dispute operations with Reg E/Z/UDAAP
- SQL and data visualization with Looker/Tableau/Power BI
- Cross-functional collaboration with product, data, and ops teams
- Strong process management and continuous improvement
- Excellent communication and presentation skills
🎁 Benefits
- Salary range: $103,680 – $144,000 plus bonus and equity
- Remote-friendly with flexible in-office policy
- Full-time with comprehensive benefits and 401k match
- Generous vacation and company-wide days off
- Wellness stipend and parental leave
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