Program Manager, Dispute Experience

Added
3 days ago
Type
Full time
Salary
Upgrade to Premium to se...

Related skills

looker sql tableau power bi udaap

📋 Description

  • Own and improve dispute processes and knowledge base
  • Lead data-driven insights on member experience and project impact
  • Improve metrics for operations, compliance, risk, and fraud
  • Partner with Operations, Risk, Product, and Engineering
  • Drive operational readiness for new products/features
  • Support cross-functional collaboration and process excellence

🎯 Requirements

  • 6+ years in product ops/PM/PMO in financial services
  • 3+ years in card issuer dispute operations with Reg E/Z/UDAAP
  • SQL and data visualization with Looker/Tableau/Power BI
  • Cross-functional collaboration with product, data, and ops teams
  • Strong process management and continuous improvement
  • Excellent communication and presentation skills

🎁 Benefits

  • Salary range: $103,680 – $144,000 plus bonus and equity
  • Remote-friendly with flexible in-office policy
  • Full-time with comprehensive benefits and 401k match
  • Generous vacation and company-wide days off
  • Wellness stipend and parental leave
Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Operations Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Related Operations Jobs

See more Operations jobs →