Related skills
slack analytics jira confluence chatgpt📋 Description
- Owning SIFT with AI to analyze feedback across channels
- Designing and maintaining feedback, NPS, and insight pipelines used by teams
- Coordinating KPI, SLA, and delivery metrics across Product & Engineering
- Working with teams to improve delivery velocity, quality, and predictability
- Supporting rollout and adoption of AI tools, including measuring usage
- Reducing CTO/PGM admin load by handling coordination and tooling work
🎯 Requirements
- Strong operational and systems thinking
- Ability to turn messy inputs (feedback, data, requests) into clear outputs
- Clear written and verbal communication
- Experience working closely with Product and Engineering teams
- Experience in Product Ops, Engineering Ops, TPM, or similar roles
- Experience working in scaling or high-growth environments
🎁 Benefits
- Equity options - own a piece of what you’re helping to build
- 20 days of paid annual leave, plus sick, carer’s, and compassionate leave
- Paid parental leave - 16 weeks primary, 6 weeks secondary (including adoption and stillbirth support)
- Professional growth budget and a transparent career development framework
- Laptop and home-office setup budget
- Flexible work - remote or hybrid, with the ability to work from anywhere for a few weeks each year
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