Chief of Staff, CX Ops

📋 Description

• Design, structure, and launch CX programs from idea to measurable outcomes.
• Drive AI-native CX agenda; identify automation opportunities and build playbooks.
• Support CX leaders as execution partners; remove blockers.
• Build and maintain CX automation library; replace manual processes with AI workflows.
• Own operating rhythm: OKR tracking, leadership prep, dashboards.
• Handle day-to-day admin and interface Product and CX; cross-functional collaboration.

🎯 Requirements

• 4–7 years in management consulting, strategy, or operations at fast SaaS/tech.
• Partner with senior leaders; structure ambiguity and drive results.
• Deep interest in AI and automation; experience with AI Agent products required; eCommerce SaaS a plus.
• Highly data-driven; builds dashboards and uses metrics to inform decisions.
• Structured thinker; translates complex problems into actionable plans.
• Excellent communicator; concise writing and exec-facing communication.
• Collaborative across Finance, Product, Engineering, and Sales; post-sales experience a plus.

🎁 Benefits

• Access to premium AI tools (ChatGPT, Claude, Granola) and an annual L&D budget.
• Own cross-functional CX programs with tangible impact.
• AI-first, fast-moving environment with strong autonomy.
• Data-driven culture with dashboards and performance metrics.
• Collaborative across Finance, Product, Eng, and Sales.
• Inclusive culture with accommodations and diverse teammates.