Marketing Operations (Contract)

About us:

Chief is a private network of the most powerful women executives in business. Our mission is to maximize the leadership impact of our members. Our network represents more than 10,000 companies including 77% of the Fortune 100, and nearly 40% of our members are in the C-Suite. Chief has been recognized as one of TIME’s 100 Most Influential Companies and one of Fast Company’s Most Innovative Companies.

Membership to Chief provides access to a vetted community of senior women executives and valuable insights that shape their leadership. The experience is digital and in-person, allowing members to build connections, engage in compelling discussions, and access resources in ways that are most meaningful to them. Our offerings range from executive coaching and executive education to thoughtful in-person and virtual programming and events that guide leaders through the most pressing topics in business. We have members across the United States with clubhouse locations in NYC, LA, Chicago, San Francisco, and Washington, DC.

Founded in 2019, Chief is backed by renowned investors including CapitalG, General Catalyst, Inspired Capital, and Primary Ventures.

Our network brings women in leadership together to share their ideas, insight, and influence, and the power of what we’re doing is felt by every member of our team. Our workplace is built on being real and respectful. We help grow careers, maintain our team’s wellbeing, and give everyone a seat at the table. We build teams where diverse voices, identities, perspectives, and experiences are represented and celebrated. Read more about working at Chief: https://chief.com/careers.

This is a contract position running through the end of January 2026.

About the Role:

Chief is seeking a Marketing Operations contractor to oversee our CRM ecosystem across email, SMS, and in-app channels. This role owns the Braze platform and is responsible for ensuring optimal performance — including data integrations, automation design, technical troubleshooting and new channel enablement. You’ll work cross-functionally to evaluate and implement enhancements, advise on systems and workflows, and ensure marketing channels are executed seamlessly.

What you’ll do:

• Oversee Chief omni-channel communications strategy, operations and campaign execution including email, SMS, push and in-app messaging, to grow awareness, nurture prospects, and a drive a highly engaging member experience through marketing, transactional, and operational communications

• Serve as the subject matter expert of customer engagement platform (Braze); own platform governance (such as new domains, channel expansion, preference center, etc) and oversee deliverability and health of all domains

• Champion data hygiene and strategy within Braze; work closely with the Data team to build audience segmentation, enhance data hygiene, maintain efficient data workflows, and monitor and troubleshoot as needed

• Identify, build and collaborate with Product, Engineering and Data to launch new features and enhance existing functionalities within Braze, such as API triggered campaigns

• Oversee technical troubleshooting issues with internal teams to maintain positive member experience

• Oversee a direct report that owns execution of omni-channel Chief communications, working to train team on Braze features & oversee QA

What you’ve done and enjoy doing:

• Advanced experience with CRM technology; specifically Braze, Chief’s primary customer engagement platform

• Working knowledge of Braze and Salesforce. Knowledge of Segment and Metabase a nice to have

• ​​Demonstrated success driving customer engagement and acquisition using triggered or automated campaigns, webhooks, canvases, liquid logic, dynamic/personalized content and audience segmentation

• Expertise in email, SMS, push notifications & in-app messaging best practices

• Comfortable solutioning & advising on net new marketing use cases within Braze

• ​​Ability to multi-task in a high-volume, fast-paced and entrepreneurial environment without sacrificing attention to detail

• Ability to get in the weeds to problem solve and navigate through ambiguity

The salary for this role is: $65.00/hour

Chief participates in the E-Verify Program in certain locations, as required by law.

https://assets.chief.com/careers/e-verify.pdf

https://assets.chief.com/careers/right-to-work-poster.pdf