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customer support account management intercom cross-functional collaboration chat support📋 Description
- Assist users via live chat, email, and phone in a timely manner
- Troubleshoot issues and explain scenarios/solutions clearly
- Handle admin tasks: proactive account management, reviews, credits
- Collaborate with engineering, partners, and teams on requests
- Coordinate with vendors to streamline alerts between systems
- Help develop and expand support workflows and processes
🎯 Requirements
- 1 year of relevant, customer facing work experience
- 2-year associate degree or 4-year college degree
- Excellent written and verbal communication skills
- Experience in chat support preferred
- Patience and compassion in difficult situations
- Ability to adapt quickly and manage many concurrent responsibilities
🎁 Benefits
- 100% remote within the USA
- Medical, Dental, and Vision Insurance
- Automatic 401k contribution
- Employee referral program
- At home office set up
- Equity
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