Related skills
customer support account management intercom vendor coordination live chat📋 Description
- Support existing Vetcove users via live chat, email, and phone promptly.
- Troubleshoot issues quickly and explain solutions clearly.
- Handle daily admin tasks such as account management and item reviews.
- Share feature requests with engineering and teams for enhancements.
- Coordinate with vendors and partners to streamline alerts between systems.
- Help develop and expand processes to improve support workflows.
🎯 Requirements
- 1 year of relevant, customer facing work experience
- 2 Year Associates Degree or 4 Year College Degree
- Excellent written and verbal communication skills
- Experience in chat support preferred
- Patience and compassion when handling difficult situations
- Ability to adapt quickly and manage many concurrent responsibilities
🎁 Benefits
- 100% remote within the USA
- Medical, Dental, and Vision Insurance
- Automatic 401k contribution
- Employee referral program
- At home office set up
- Bi-annual company retreats
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