Senior Associate, Applications & Programs

About Chartis

Chartis comprises 1,350 professionals who value working for a purpose-driven organization, people who have committed their careers to helping providers, payers, technology innovators, retail companies, and investors create and embrace solutions that reshape healthcare for the better. We work with over 900 clients annually to help make US healthcare more affordable, accessible, safe, and human.

Through our family of brands—Chartis, Jarrard, Greeley, and HealthScape Advisors—we have created a culture that prioritizes respect for our clients, commitment to each other, and unwavering integrity. From physicians, nurses, healthcare executives, and community health leaders to strategists, digital advisors, transactions experts, and healthcare futurists, we bring a diverse set of perspectives to assess healthcare challenges from every angle.

Believing in what we do helps us attract and retain the best and brightest because the work we do every day makes a meaningful impact. This theme of believing in a better way forward is woven into our brand, Believe in better.

Chartis has offices in Boston, Chicago, New York, Washington D.C., and Nashville. Remote work is allowed.

Role Overview

The High Reliability Care (HRC) practice at Chartis manages a portfolio of software applications, some locally developed, and others externally purchased, to support critical functions such as policy repository, external peer review operations, project management, and hospital regulatory survey management.

We are seeking a Senior Associate, Application & Programs to oversee this portfolio and ensure seamless operations across multiple platforms. This role also offers the opportunity to leverage subject matter expertise (technology, regulatory/compliance, or quality & safety) to support internal and external projects.

Key Responsibilities

Application Management

Administer and maintain mainstream applications including:
PolicyStat (RL Datix)
Jira
Smartsheet
ShareFile
Light administration of the MS Office Suite to support department-specific needs, including managing templates, organizing folder structures, and maintaining a shared document library to ensure version consistency.
Internal company developed applications and programs
Note: The suite of applications can vary and may be adjusted by firm leadership.
Manage user accounts, permissions, and workflows across platforms.
Collaborate with IT and vendors for troubleshooting and updates.
Participate in product lifecycle discussions and license management.

Content & Compliance Oversight:

Upload and maintain regulatory content and educational resources.
Ensure compliance with firm and client standards for document and data management.

Training & Support

Provide training and guidance to consultants on platform usage.
Serve as liaison for troubleshooting and escalations.
Leverage subject matter expertise to support internal and external projects.
Identify enhancements and help evolve products.

Program Coordination

Administer monthly marketing webinars (logistics, hosting, reporting).
Support consultants with project management tools and templates.
Serve as a resource and liaison to other Chartis platforms

Qualifications and Desired Skills

Bachelor’s degree in a related field or equivalent experience.
At least 5 years of experience in software applications management, preferably within healthcare.
Strong written and verbal communication skills.
Strong analytical and problem-solving abilities.
Strong knowledge of SaaS platforms (e.g., Salesforce, Workday, Microsoft 365, etc.)
Capable of prioritizing tasks based on criticality to support HRC operational goals.
Project management experience.
Demonstrated aptitude for learning new technology and programs.
Preferred: healthcare quality, safety, regulatory, or clinical experience.

Salary range is $80,000 to $105,000, plus may be eligible for an annual discretionary bonus. The salary range for this role takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, skills, experience, training, licensure and certifications, practice area, and other business and organizational needs. In addition, Chartis offers several benefits including medical, dental, vision, HSA, FSA, disability insurance, life insurance, 401(k) match, paid time off, wellness stipend, and additional voluntary benefits.

At Chartis, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives the provide. We offer equal opportunity employment regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.