Business Process Consultant, Epic Professional Billing

Business Process Consultant, Epic Professional Billing

About Chartis

Chartis comprises 1,000 professionals who value working for a purpose-driven organization, people who have committed their careers to helping providers, payers, technology innovators, retail companies, and investors create and embrace solutions that reshape healthcare for the better. We work with over 900 clients annually to help make US healthcare more affordable, accessible, safe, and human.

Through our family of brands—Chartis, Jarrard, Greeley, and HealthScape Advisors—we have created a culture that prioritizes respect for our clients, commitment to each other, and unwavering integrity. From physicians, nurses, healthcare executives, and community health leaders to strategists, digital advisors, transactions experts, and healthcare futurists, we bring a diverse set of perspectives to assess healthcare challenges from every angle.

Believing in what we do helps us attract and retain the best and brightest because the work we do every day makes a meaningful impact. This theme of believing in a better way forward is woven into our brand, Believe in better.

Chartis has offices in Boston, Chicago, New York, Washington D.C., and Nashville.

Remote work is allowed for this position. Some travel might be required.

Role Overview

Chartis is seeking a Business Process Consultant with 5+ years of Epic Professional Billing (PB) leadership experience to join our Revenue Cycle Transformation Practice. As a Business Process Consultant, you’ll design solutions and workflows aimed at improving professional billing functionality for our clients. You will primarily work with organizations using Epic’s EHR software and will help advise on and implement best practices pertaining to Epic’s PB and PB Claims applications. You’ll lead efforts to gather business requirements, design workflows, and optimize provider-facing billing and collections functions. The role involves close collaboration with practice administrators, revenue cycle leadership, IT, and cross-functional teams to align professional billing strategies with broader revenue cycle and organizational goals.

Responsibilities

• Workflow Analysis and Design: Evaluate our clients’ current billing processes. Identify inefficiencies, gaps, or compliance issues. Design future-state workflows aligned with Epic’s best practices.

• System Configuration: Advise IT teams on optimal PB/PB Claims module configurations to support operational needs. When appropriate, complete in-system build and configuration.

• Stakeholder Collaboration: Partner closely with providers, practice management, revenue cycle staff, compliance, IT, and clinical departments. Translate operational needs into Epic system solutions.

• Optimization and Reporting: Develop and track key performance indicators (KPIs) for billing accuracy, collections, and denials. Recommend ongoing improvements and system optimizations. Guide or build reporting efforts using Clarity, Caboodle, and Reporting Workbench.

• Testing and Validation: Support and guide testing (unit, integrated, user acceptance testing, etc.) to validate PB functionality.

• Regulatory and Compliance Guidance: Ensure billing processes align with CMS, HIPAA, payer rules, and professional coding guidelines. Support audits and documentation efforts.

• Project Management: Create and manage project plans, anticipate issues, facilitate change management, and deliver progress updates to leadership. Mentor peers and team members through end-to-end work plan development and execution.

• Client Communication: Prepare concise, executive-ready deliverables with clear storylines for client stakeholders.

Qualifications and Desired Skills

• 5+ years in PB/PB Claims leadership position.

• Deep understanding of the revenue cycle (especially professional billing, charging, claims processing and edits, and denials management), claims processing and edits, and denials management.

• Must be certified in Epic’s Professional Billing application. Professional Billing Claims certification a plus.

• Strong project management and communication skills.

• Ability to bridge technical configuration with operational needs.

• Strong ability to speak to and drive organizational KPIs.

• Demonstrated ability to clearly communicate with all levels of an organization, both verbally and in writing.

Salary range: $118,000-$172,000, plus may be eligible for an annual discretionary bonus. The salary range for this role takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, skills, experience, training, licensure and certifications, practice area, and other business and organizational needs. In addition, Chartis offers several benefits including medical, dental, vision, HSA, FSA, disability insurance, life insurance, 401(k) match, paid time off, wellness stipend, and additional voluntary benefits.

At Chartis, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.