Associate Vice President, Healthcare Communications

About Jarrard, Inc.

Jarrard Phillips Cate & Hancock, Inc. is a U.S. top 10 strategic communications consulting firm for the nation's leading healthcare providers experiencing significant change, challenge or opportunity. Jarrard serves two primary end markets – health systems and health services companies. The firm has worked with more than 600 clients in 46 states and has led communications and political strategy for $75 billion in announced M&A and partnership transactions. Jarrard specializes in change management, issue & advocacy and strategic positioning.

Jarrard joined Chartis in 2020. Chartis is a comprehensive advisory firm dedicated to the healthcare industry. With an unparalleled depth of expertise in strategic planning, operations and performance excellence, informatics and technology, and health analytics, Chartis helps leading academic medical centers, integrated delivery networks, children's hospitals, physician enterprises and healthcare service organizations achieve transformative results.

Across both Jarrard and Chartis, we are lucky to have extraordinarily talented people working in our firm – all brought together around our unifying mission “to improve healthcare delivery”, a shared dedication to our core values, and the emphasis we place on creating an environment that enriches the experiences of our clients, our colleagues and our communities.

Role Overview

We are seeking an Associate Vice President (AVP) to help lead key client projects with prominent healthcare organizations. The work requires a strong communications foundation, excellent writing skills, and demonstrated strategic client-management experience in guiding and advising senior client leaders.

The AVP is a strong lead for clients within the practice, being the relationship owner for the majority of their clients, while supervising junior team members for their development and ensuring quality work.

Responsibilities

Client Service

· Confidently lead clients – either on own or in conjunction with Practice Lead, and help identify and realize full potential (meeting program objectives, delivering on time/quality work within budget)

· Establish the strategic communications and engagement efforts, and work with the team to finalize client deliverables

· Establish relationships built on trust with senior-level clients in order to further the agency’s standing and reputation within the client

· Develop key client strategies and plans, while contributing to the budget development, working with practice leadership

· Identify opportunities to grow existing clients by serving as a trusted advisor and a strategic resource for clients – listen for opportunities and utilize resources within agency to capitalize on such opportunities

· Consult with and/or involve practice leadership on client issues as needed

· Assist in overseeing strategies and programs for clients managed by the people who report to you

· Be aware of team utilization and capacity opportunities by engaging with your direct reports and communicating with supervisors

Internal Client Team Management

· Identify opportunities for continuous quality improvement within the team

· Daily team advising and supervision

· Monthly/weekly staff planning/tracking including timely communications to internal leaders

Business Development

· Participate in and play a significant role in, new business pitches including pitch strategy and proposal development

· Identify new opportunities with existing clients for the firm to contribute additional value for a client, and work with practice leadership to bring those opportunities to fruition

· Look for ways to leverage networks for visibility of the firm and its service offerings

· Ensure clients are aware of our full set of high-value services where appropriate, for new opportunities for growth

· Participate in and contribute ideas for firm thought leadership activities

Firm Management

· Model and teach best practices in key client management

· Actively participate in appropriate firm management meetings and/or discussions

· Accomplish billable goals and help ensure your direct reports do as well

· Contribute ideas for Jarrard Academy based on growth and development needs of your team

People Development

· Demonstrate and nurture Jarrard Vision, Mission and Values

· Mentor the colleagues who report to you, guide career development using our talent development platform as the foundation

· Ensure teams are adept at all firm high-value services

· Actively help agency recruit and retain the best people

· Participate in Jarrard Academy and encourage the participation of people who report to you

Qualifications and Desired Skills

· Bachelor’s degree

· Preferred backgrounds include 8-10 years within a healthcare-focused firm or a former team member with demonstrated leadership in a healthcare organization. Direct healthcare experience is a must as our clients value our dedication to the provider industry with no learning curve on the industry overall

· Effective written and oral communications, with writing samples and assignments requested

· Ability to work remotely, office options in Chicago, IL and Nashville

· Proven expertise in working within the healthcare provider space, change management, strategic positioning, issue/crisis management

The salary range for this position is $127,000-$160,000, plus may be eligible for an annual discretionary bonus. The salary range for this role takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, skills, experience, training, licensure and certifications, practice area, and other business and organizational needs. In addition, Jarrard offers several benefits including medical, dental, vision, HSA, FSA, disability insurance, life insurance, 401(k) match, paid time off, wellness stipend, and additional voluntary benefits.

At Jarrard and Chartis, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives the provide. We offer equal opportunity employment regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.