Related skills
reporting crm team leadership process development operations📋 Description
- Hands-on Charter Sales Support for active trips and sales activity.
- Primary contact for clients and brokers after contracts.
- On-site departure support for local base charters (VNY).
- Support Sales Reps with bookings, docs, briefs, and invoices.
- Manage trip details: passenger data, itineraries, catering, transport.
- Design workflows, playbooks, SLA, and 24/7 escalation paths.
🎯 Requirements
- Experience in hands-on sales support or charter operations.
- Proven ability to hire, train, and lead a growing team.
- Strong CRM and internal tools experience.
- Comfort with after-hours/weekend coverage and time-sensitive ops.
- Excellent cross-functional collaboration and client service.
- Detail-oriented with strong communication and problem-solving.
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