Working Student IT Admin & Support (m/f/d)

THE IMPACT YOU WILL MAKE

You’ll be a force multiplier for charles — keeping our team productive, secure, and connected. You’ll deliver fast, friendly IT support, collaborate with engineering and security to strengthen our infrastructure, and turn issues into documented, scalable solutions that improve the everyday tech experience across the company.

THIS IS WHAT YOU WILL BE DOING

• Provide hands-on IT support for our team — remotely and on-site — for hardware, software, accounts, and the digital workplace, with a focus on Apple & Lenovo devices (macOS, Windows).
• Handle full employee IT onboarding and offboarding: assigning and setting up hardware, creating and managing user accounts, granting permissions, and retiring or wiping devices as needed.
• Manage and maintain our office network, Wi-Fi, and connected devices (meeting room systems, printers, peripherals), ensuring a stable and secure setup.
• Maintain accurate device and asset inventory, supporting procurement, stock tracking, and vendor coordination together with our Operations team.
• Manage access to SaaS tools and internal platforms (Google Workspace, Microsoft 365, Slack, Notion, Okta, etc.), ensuring correct permissions and secure configurations.
• Collaborate closely with IT Engineering and IT Security on infrastructure and compliance topics, including MDM (via JAMF) and other internal automation or monitoring tools.
• Support the implementation of IT security measures — managing updates, enforcing 2FA, encryption, and patching — ensuring compliance with GDPR and company policies.
• Document solutions and best practices in our ticketing system (Jira) and Confluence, helping create a self-service knowledge base that minimizes recurring issues.
• Actively contribute ideas to improve IT processes, user satisfaction, and the overall reliability of our workplace technology.

YOU'LL FIT GREAT WITH THESE SKILLS AND VALUES

• Enrolled at a German University working toward your Bachelor/Master, preferably in IT-related studies (Computer Science, Business Information Systems) or Management fields.
• Previous experience in IT user support, system administration, or similar roles is a plus.
• Solid knowledge of macOS and Windows systems, and comfort with common office tools (Microsoft 365, Google Workspace).
• Familiarity with IT and networking fundamentals (Wi-Fi configuration, device connectivity, VPNs, authentication systems).
• Experience with tools such as JAMF, Okta, or Google Admin Console is a plus.
• Strong initiative, communication skills, and customer orientation — you love helping people solve problems.
• Organized, thorough, and structured working style with the ability to stay calm under pressure.
• Fluent in English (German is a plus).

THINGS WE OFFER

• Work on impactful projects shaping one of the most innovative industries in Europe.
• Collaborate with leading experts in Conversational AI and help build the future of messaging-driven business.
• Be part of a high-performing, diverse community across Tech, Product, Sales, Success, and Marketing — building the best product in Conversational Commerce.
• Gain high visibility and responsibility across the organization, with the option to drive new initiatives independently.
• Celebrate team success through regular team events and social activities.
• Enjoy our vibrant Berlin office overlooking the Wall memorial — dog-friendly, collaborative, and fun.

What else we offer?

• Urban Sports Club membership
• Mental Health Benefit via OpenUp
• Free company lunch every Thursday
• A friendly, open, multicultural work environment
• Discounts on BVG tickets

About us

It’s better to have a conversation

charles is a conversational AI and CRM for consumer brands that attracts, converts, services, and retains customers via AI agents, marketing automations, bulk campaigns, or an inbox for human agents. We help brands to maximize customer engagement and revenue through conversational channels such as WhatsApp. Businesses can reach customers in an interactive way, collect data to expand customer understanding and guide them to targeted offers that convert. charles’ AI Agents deliver hyperpersonalized experiences at scale while ensuring enterprise-grade security and GDPR compliance.

charles and diversity: be yourself and no-one else

Different perspectives bring innovation and richer work environments. We’re committed to building an inclusive company where you always feel like you belong, whatever your age, gender identity, ethnicity, religion, sexual orientation, disability, status or neurodiversity. These values sit at the heart of our hiring process, so we can create a welcoming workplace where everyone feels valued and heard.