Triaging and responding to donor inquiries and FAQs via customer service platform.
Manage team admin tasks: data entry, Salesforce exports, meetings, and research.
Project management for one-time and ongoing internal team projects.
Master Salesforce, Zendesk, Notion, Jira, iWave, Keynote, and related tools.
Create donor gratitude notes and fulfill gifting requests for VIP donors.
Manage printing and shipping for the team and supporters.

🎯 Requirements

Up to 2 years of relevant experience.
Bachelor’s degree in Business Administration, Marketing, or Communications preferred.
Excellent customer service.
Strong written and verbal communication skills.
Acute attention to detail with the ability to prioritize and multitask.
Familiarity with tools like Keynote, Notion, Jira, Basecamp, Zendesk, etc.

🎁 Benefits

Salary: $50,532–$58,704 USD per year (non-exempt).

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