Chargeback Operations Analyst

📋 Description

• Investigate disputed card, debit, and ACH transactions and resolve disputes within SLAs.
• Work cross-functionally with fraud and disputes teams on next steps for each case.
• Investigate transactions using internal policies to identify patterns.
• Understand our systems and tools; analyze account patterns via data.
• Collaborate with analysts, operations, data scientists, and engineering to improve loss prevention.
• Learn and maintain domain knowledge of fraud prevention techniques and technologies.
• Maintain or exceed SLAs for timely resolution of queued cases to minimize losses.
• Handle escalations from internal and external stakeholders professionally.

🎯 Requirements

• Bachelor's degree from an accredited institution.
• Minimum 1 year experience processing chargebacks or investigating fraud incidents.
• Experienced in data analysis and decisive in fast-paced, ambiguous environments.
• Attention to detail and multitasking.
• Excellent problem-solving and analytical skills.
• Strong business judgment and communication skills.
• Self-start with minimal supervision after training.
• Able to work through holidays.
• 2+ years in chargebacks or fraud claims in ecommerce/banking/fintech.
• Available to start within two weeks after offer.

🎁 Benefits

• Inclusive, mission-driven culture.
• Focus on social and environmental impact.
• Collaborative, flexible team environment.
• Equal opportunity employer.