Chargeback Operations Analyst

📋 Description

• Investigate disputed card and ACH transactions; resolve within timeframes.
• Collaborate with fraud/disputes teams to determine next steps.
• Investigate transactions using internal policies to identify patterns.
• Use systems/tools to investigate account patterns via data analysis.
• Collaborate with analysts, data scientists, and engineers to improve loss prevention.
• Build domain knowledge of fraud prevention techniques.
• Maintain SLAs for timely case resolutions to minimize losses.
• Handle escalations from stakeholders professionally.

🎯 Requirements

• Bachelor's degree from an accredited institution.
• Minimum 1 year in chargebacks or fraud investigations.
• Experienced in data analysis and making data-driven decisions.
• Attention to detail; ability to multitask.
• Strong problem-solving and analytical skills.
• Strong business judgment and communication.
• Self-starter; able to work with minimal supervision.
• Available to work through holidays.
• 2+ years in chargebacks or fraud in ecommerce/banking/fintech.
• Available to start within two weeks after offer.

🎁 Benefits

• Culture focused on hiring the best people, not just perks.
• Remote-friendly environment (Li-remote).
• Opportunity to push fintech and payments forward.