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crm customer support zendesk fareharbor affiliate management📋 Description
- Handle Hawaii affiliate support via email/phone; route through Zendesk.
- Develop in-depth knowledge of Affiliate features and processes.
- Learn Hawaii market, best practices, key players and relationships.
- Provide exceptional support by listening and resolving issues.
- Implement technical components for new/existing partners.
- Learn affiliate software and coordinate with FareHarbor to avoid conflicts.
🎯 Requirements
- Precise and detail-oriented, with urgency.
- Committed to best-in-class customer/technical support.
- Very comfortable with new technology.
- Analytical and problem-solving; mediate affiliate issues.
- Outstanding written and oral communication skills.
- Positive, adaptive and strong team contributor.
🎁 Benefits
- Medical, dental + vision coverage
- 26 vacation days, 10 sick days, 12 paid holidays
- Global leave: 22 weeks parental leave
- 401k + employer matching
- Life insurance policy
- Wellness benefits (Headspace + webinars)
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