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jira change management itil servicenow ethernet📋 Description
- Support a large team driving a global bank's network refresh program.
- Serve as a ServiceNow expert; collaborate with deployment engineers.
- Lead planning, execution, and closure of hundreds of change requests.
- Track changes through the lifecycle per project schedule.
- Assist in securing change approvals and CAB coordination.
- Monitor SLA compliance and ensure timely completion of changes.
🎯 Requirements
- ServiceNow expertise with ITIL-aligned change processes.
- Experience with CAB processes and ITSM practices.
- Strong organization, detail-orientation, and multitasking.
- Excellent written and verbal communications; stakeholder management.
- Familiarity with IT infrastructure: Ethernet, WLAN, cabling, racks.
- Bachelor's degree or equivalent work experience.
- JIRA experience preferred.
- Ability to work flexible hours across East Coast, US, EMEA, APAC.
🎁 Benefits
- Remote work with flexible hours to align globally.
- Day 1 HMO with one dependent coverage.
- Sunlife Group Insurance.
- Government contributions.
- Non-taxable allowances.
- Holiday pay.
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