Related skills
data analytics process improvement change management customer experience stakeholder engagement📋 Description
- Own IT service journey; map user journeys; reduce friction.
- Lead change management; design campaigns; drive adoption.
- Engage IT and business stakeholders; align priorities.
- Design and run CX initiatives; measure outcomes.
- Host workshops and training for adoption.
- Partner with process owners to improve service and automation.
🎯 Requirements
- Proven enterprise-wide tech adoption leadership (global, 1k+ staff).
- Map journeys, create personas; improve CSAT/NPS.
- Create multi-channel communications and training content.
- Influence without authority; build IT/business consensus.
- Drive process change; document current vs future state.
- Facilitate workshops and trainings (5-100+ participants).
🎁 Benefits
- Remote-first culture with hybrid options.
- Global teams, flexible working arrangements.
- Opportunity to shape IT service experience at scale.
- Collaborative, inclusive culture with development support.
- Wellbeing, learning programs, and volunteer initiatives.
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