Member Intake Specialist

We understand choosing a place to work or consult is a really important decision, and we want you to know that we do not take it lightly on your behalf – we welcome all your questions as you go through the decision process! 

A few things to know about working at Cerula Care:

• Our culture is very collaborative, transparent, supportive, and feedback-driven. All of us (yes all of us – including and especially our co-founders) are open to receiving and giving feedback in a helpful way to ensure we each grow and learn every day and importantly are always improving for the sake of our members and each other.
• We have a big mission to accomplish and we want people who believe in that mission to join us. However, in joining our mission, we are not asking you to give up other parts of your life - we all have our lives outside work, and we absolutely respect each other’s needs. 

Intake Specialist

As an Intake Specialist, you will be one of the first points of contact for cancer patients seeking behavioral health support through Cerula Care. You will serve as the critical link between oncology referrals and our clinical care team, managing the intake process with compassion and efficiency. In this role, thoroughness and empathy are both essential for supporting vulnerable patients during a challenging time. You will directly impact our mission while helping us build and refine scalable intake operations that ensure every referred patient has a smooth pathway to care.

• Conduct initial intake calls with referred patients to gather essential information, verify eligibility, and complete enrollment paperwork
• Build a strong therapeutic alliance through warmth, empathy, and active listening
• Drive patient engagement and help enhance readiness for care by aligning Cerula Care’s services with each patient’s individual needs and goals

• Administer standardized behavioral health assessments (for example, PHQ-9, GAD-7) and accurately document results
• Coordinate scheduling between patients and our clinical team members, including behavioral health care managers and health coaches
• Triage incoming patient needs and escalate urgent cases appropriately to clinical leadership
• Serve as a liaison between oncology practices and Cerula Care’s clinical team, communicating referral status and enrollment updates
• Maintain accurate and comprehensive documentation in our EHR system, ensuring all intake records are complete and compliant
• Track intake metrics and identify bottlenecks or opportunities to improve the patient experience
• Contribute to the development of intake protocols, workflows, and training materials as our operations scale
• Participate in cross-functional team meetings to share insights that inform clinical operations and practice partnerships

• 3 or more years of experience in healthcare intake, patient access, care coordination, or medical office administration
• Strong familiarity with oncology care settings and workflows
• Previous work with behavioral health patients, cancer patients, or other complex care populations
• Experience with electronic health record (EHR) systems and healthcare documentation requirements
• Experience in a startup or fast-evolving healthcare environment
• Track record of managing high-volume intake or scheduling workflows

• Highly organized and process-oriented: able to manage multiple priorities and keep complex workflows moving efficiently
• Compassionate communicator: they can put anxious patients at ease during the intake process
• Detail-focused: understands the importance of accuracy in healthcare documentation and compliance
• Proactive problem solver: identifies issues before they escalate and proposes solutions
• Team player: thrives in collaborative environments and is comfortable with evolving processes
• Strong sense of urgency – but balanced with thoroughness and quality
• Growth-oriented learner: actively seeks feedback and continuously improves systems and approaches

• Excellent verbal and written communication skills with a professional phone presence
• Strong understanding of healthcare privacy requirements (HIPAA) and compliance standards
• Time management skills to handle high-volume intake while ensuring no patient falls through the cracks
• Strong understanding of behavioral health conditions and terminology
• Ability to work independently in a remote environment while staying connected to the team
• Familiarity with oncology terminology, care pathways, and patient experiences
• Comfort with technology and able to quickly learn new software platforms

• Location: Fully remote within the United States
• Time commitment: Full-time role
• Start date: We are evaluating candidates on a rolling basis
• Hourly rate: Discussed during interview