Cash Posting Team Lead

Every child deserves the brightest future and Centria Autism Services is on a mission to help children with Autism Spectrum Disorder (ASD) have the best developmental experience possible while acquiring the skills to succeed in the world on their own terms. Too many children with ASD are untreated or undertreated and Centria is committed to reaching every child in need and their families with interventions based on the principles of Applied Behavior Analysis that meet – and exceed -- best practices. Our Optimal Outcomes Model(TM) looks at the whole-child, engages families in aspirational treatment planning and leverages team-based care to allow BCBA’s to focus on clinical issues and support Centria’s dedication to quality, family satisfaction and developmental outcomes. Founded in 2009, Centria now operates in 13 states and is working hard to develop approaches to sustain quality while reaching tens of thousands of children across the country; we use data-driven analytics and sophisticated software platforms to constantly evaluate our quality and performance, and develop new approaches to supporting our clients and their families on their journey.

Centria Healthcare was founded in 2009 and grew two business lines to lead the state of Michigan. In 2014 we took on Autism and have since grown to be the largest provider in the nation. We blended an entrepreneurial spirit with a proven and effective care delivery system to create an unmatched client experience. We look for dedicated, hard-working, sharp individuals with a desire to go above and beyond.

Thank you for showing interest in Centria Autism Services. Our mission as a company is "to help every child living with autism to develop, pursue, and achieve their goals and dreams through high quality ABA therapy and support".

The Cash Posting Team Lead ensures that claims are submitted accurately, timely, and follows up to facilitate adjudication and payment within cash collection standards. The Cash Posting Team Lead also ensures all corresponding team members’ work is assigned and disseminated accordingly while serving as a point of escalation for team members.

Success measures include adherence to Centria policies, flawless execution of tasks, a timely, positive customer service experience for team members, and a high level of compliance. Success also includes meeting or exceeding personal qualitative and quantitative key performance indicator (KPI) metrics, including unbilled AR as a percentage of revenue tied to FCT scope, denials as a percentage of revenue due to FCT scope, cash, and minimizing write-offs.

• Process and procedure expert for assigned/applicable insurance policies.
• Ability to step in and lead team huddles.
• Ability to step in and lead direct reports in day-to-day Cash Posting operations.
• Knowledge of payor contracts in accordance with guidelines for cash posting.
• Coordinate with related internal staff payment posting and unapplied cash.
• Train new team members and assist in any coaching opportunities.
• Work independently and collaborate in a team environment.
• Assist in situations that require additional care and knowledge (new payor).
• Ensure strict confidentiality of client records according to policies and procedures.
• Make administrative and procedural decisions and judgments on sensitive, confidential issues.
• Knowledge of computer data entry systems, protocols, and procedures.
• Communicate effectively, both orally and in writing, to peers, team members, and payors/insurance companies.
• Collaborate with RCM Billing/AR Teams in collection efforts from respective payors.
• Collaborate with the Denial Management Team.
• Other duties as assigned by the RCM Leadership Team.

High School Diploma, required

• Minimum 3 years of revenue cycle experience.
• 2 years of cash posting experience.

• Working knowledge of laptop/desktop PC
• Proficiency in Microsoft Suite (Word, Excel)
• Proficiency in G Suite (Gmail, Drive, Docs, Sheets, Google Meet)

• Ability to follow written instructions
• Ability to use computers and computer/software programs
• Ability to communicate expressively and receptively

• Relative Revenue Cycle experience.
• Experience at the hiring manager’s discretion.
• Strong analytical skills.
• Customer service and phone etiquette.

• Centria's office hours are Monday through Friday from 8:30 AM – 6:00 PM.
• Additional time or occasional shift in schedule may be required to complete the above work or meet company objectives.

While performing the duties of this job, physical requirements such as bending, reaching, lifting, pushing, or pulling up to 30 pounds may be required. This role will require sitting most of the day as well as walking and standing periodically. This role may require close visual acuity on computer screens or monitors and the ability to analyze data and figures on a screen.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, Veteran status, or disability status. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position. Centria reserves the right to amend this job description at any time, with or without written notice.