AI Operations Engineer

Centria’s AI Operations Engineer will be the technical expert responsible for the day-to-day health and long-term stability of our AI agents. They will be a key player in ensuring our AI solutions are always available, secure, and performing optimally. This is a hands-on role that requires a blend of development, systems management, and on-call support to keep our innovative products running smoothly.

SALARY - $80,000.00 - $105,000.00

Responsibilities:

The below reflects the essential functions considered necessary for this role and shall not be construed as a detailed description of all work requirements inherent in the job or assigned by supervisory personnel. This job description is used as a guide only and not inclusive of all responsibilities and job duties.

1. Manage and update integrations with critical third-party services, including VAPI, Twilio, OpenAI, Azure AKS, Gemini, and Google Workspace, to ensure continuous functionality and performance.
2. Act as a first responder for our AI solutions. This role will be responsible for triaging, diagnosing, and resolving errors and incidents, often under tight deadlines.
3. Proactively identify system weaknesses and develop fault-tolerant, self-healing systems to minimize downtime and manual intervention.
4. Collaborate with development teams to revise and optimize generative prompts, improving the quality and relevance of our AI agents’ outputs.
5. Enforce and guarantee conformance to data security policies, including strict adherence to HIPAA regulations across all AI systems and data flows.
6. Actively monitor the health and performance of AI systems, models, and infrastructure. Proactively identify potential issues and implement preventative measures to ensure system reliability and uptime.
7. Provide on-call support during the AI agents’ operational windows, which may extend beyond typical business hours, to ensure uninterrupted service for our clients.
8. Create and maintain high-quality, clear, and discoverable documentation for all systems, integrations, and operational procedures to facilitate knowledge sharing and team efficiency.
9. Compliance with Centria’s Code of Conduct, policies and procedures, and Federal and State laws.
10. Responsibility to report violations of Company policies or the Code of Conduct.

Required Qualifications, Skills, and Knowledge:

• Bachelor's degree in Information Technology, Computer Science, or a related discipline

• Familiarity with machine learning frameworks
• Strong understanding of fundamental AI/ML concepts, including model training, evaluation, and deployment
• Experience with cloud platforms such as AWS, Google Cloud, or Azure
• Knowledge of databases (SQL, NoSQL) and data processing tools
• Familiarity with LLMs (Large Language Models) and Voice AI.
• Demonstrated ability to integrate, maintain, and troubleshoot a variety of third-party systems and APIs.
• Hands-on experience with at least one major cloud provider, either Google Cloud or Azure.
• Experience with workflow orchestration tools such as Workato, Make, or n8n, ideally with a focus on agentic workflows.
• Strong experience in either C# or Python.
• Proven experience with REST APIs and a strong understanding of fault-tolerant system design.
• Ability to produce high-quality, comprehensive, and user-friendly technical documentation.
• Ability to follow written instructions
• Ability to use computers and computer/software programs
• Ability to communicate expressively and receptively
• Proven best-in-class problem-solving capabilities and the ability to address a diverse set of business issues.
• Highly motivated and results-oriented leader of both people and projects.
• Ability to manage multiple projects simultaneously with superior attention to detail, high level of accuracy, and excellent organizational and time management skills.
• Well established fact-based approach to the analysis of business problems and opportunities.
• Demonstrated ability to coordinate cross-functional work teams toward task completion.
• Strong customer-facing skills and the ability to communicate complex analytical concepts with confidence and in an easy-to-understand manner to a non-technical audience.
• Highly organized with the capacity to work under tight deadlines and shifting priorities.

Working Conditions: REMOTE

• Centria's office hours are Monday through Friday from 8:30 AM – 6:00 PM.
• Additional time or occasional shift in schedule may be required to complete the above work or meet company objectives.

Physical Requirements:

While performing the duties of this job, physical requirements such as bending, reaching, lifting, pushing, or pulling up to 30 pounds may be required. This role will require sitting most of the day as well as walking and standing periodically. This role may require close visual acuity on computer screens or monitors and the ability to analyze data and figures on a screen.

We are an equal opportunity employer and value diversity at our company.  We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, Veteran status, or disability status. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position.  Centria reserves the right to amend this job description at any time, with or without written notice.