Accept inbound calls from members and providers about benefits, eligibility, and claims
Research complex inquiries using tools, docs, and outbound calls
Educate members and providers on benefits and Centivo site navigation
Document interactions and ensure proper processes with follow-up actions
De-escalate calls and address first-level complaints and appeals
Attend on-site interview and complete assessment at Buffalo office

🎯 Requirements

High school diploma or GED
Some computer skills
Proficiency with Microsoft Outlook, Word, and Excel
Quick learner of proprietary systems
Strong written and verbal communication
Attention to detail and problem-solving
Fast-paced call center experience (nice to have)
Bilingual (Spanish/English) preferred (nice to have)

🎁 Benefits

Equity opportunities
Bonus opportunities
Paid training program starting June 1, 2026
Walk-ins welcome for on-site interview

Apply on employer's website

This employer gathers applications via their own applicant tracking system.

You will be redirected to an external application form.

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Customer Support Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Activate JobCopilot