Related skills
azure java linux aws python📋 Description
- Provide 2nd level technical support for Celonis products.
- Serve as a Technical Contact for Premier Customers.
- Own complex cases from intake to resolution per ITSM KPIs.
- Diagnose and resolve complex issues with customers and internal teams.
- Contribute to RCA cycles to improve the knowledge base.
- Prepare and deliver technical webcast sessions.
🎯 Requirements
- Bachelor's degree in CS/Engineering or related IT field.
- 3+ years in technical support with international customers and SLAs.
- ITIL v3 Foundation certification; additional ITIL is a plus.
- AWS or Azure certification and/or Kubernetes/containerized environments experience.
- Linux/Unix systems administration experience.
- Proficient in Java or Python.
🎁 Benefits
- Pioneer Innovation: Work with leading process mining tech.
- Accelerate Your Growth: Clear career paths, mobility, and learning programs.
- Receive Exceptional Benefits: Hybrid options, RSUs, comprehensive benefits.
- Prioritize Your Well-being: Gym subsidies and well-being programs.
- Connect and Belong: Inclusion programs and community.
- Make Meaningful Impact: Be part of a customer-value driven company.
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