Related skills
azure java linux aws python📋 Description
- Provide 2nd Level technical support for Celonis Systems & Products.
- Interface with global customers, partners, and internal teams.
- Become a deep technical expert in Celonis infrastructure and SaaS.
- Own complex incidents, following ITSM processes and KPIs.
- Perform RCA to improve knowledge base and CSI cycles.
- On-call rotation to ensure continuous global coverage.
🎯 Requirements
- Bachelor of Computer Science, Engineering, or related IT field.
- 3+ years of proven technical support with international customers.
- ITIL v3 Foundation certification; additional ITIL is a plus.
- Cloud: AWS or Azure and Kubernetes/containerised environment.
- Linux/Unix systems administration experience.
- Coding in Java or Python; experience with SAP HANA, Oracle, MS SQL Server.
🎁 Benefits
- Pioneer Innovation: work with leading process mining tech.
- Accelerate Growth: clear career paths, mentorship, and learning.
- Generous PTO, hybrid options, RSUs, and parental leave.
- Well-being resources: gym subsidies and counseling.
- Inclusion and belonging programs.
- Make meaningful impact in a customer-value culture.
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