Intern Collection Specialist

We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.

The Team:

Reporting to the Global Collections Manager in this function you will play an important role in the overall success and health of the customer's portfolio, as part of a global finance team in a fast-paced high impact environment.

The Role:

You will be responsible to establish contact with low value past due customers and resolve delinquency in a timely manner through providing account information, resolving customer concerns, and negotiating payment arrangements that are acceptable to both the customer and the company. You will collaborate with billing, accounts receivable, and various other internal departments to achieve common goals. A high degree of independent judgment is required to evaluate unique situations to determine account handling and resolution.

The work you’ll do:

• Focus on customer experience to reduce delay on payments and achieve higher customer satisfaction rates.
• Monitor low value accounts daily, contacting clients and discussing their overdue payments, taking actions to encourage timely payments.
• Disputes management and resolution of issues in cooperation with the sales, billing team and other stakeholders.
• Investigate historical data for debts and invoices.
• Collaborate with accounting operations to process payments and refunds.

The qualifications you need:

• Student of business administration / economics or of a comparable program
• Think analytically, work in a structured manner and quickly comprehend new topics and interrelationships
• Possess some understanding of accounting and finance language
• High level of English
• Characterized by good communication skills and enjoy interacting with potential customers
• Have good knowledge of Excel and MS Office

What Celonis Can Offer You:

• Pioneer Innovation: Work with the leading, award-winning process mining technology, shaping the future of business.
• Accelerate Your Growth: Benefit from clear career paths, internal mobility, a dedicated learning program, and mentorship opportunities.
• Receive Exceptional Benefits: Including generous PTO, hybrid working options, company equity (RSUs), comprehensive benefits, extensive parental leave, dedicated volunteer days, and much more. Interns and working students explore your benefits here.
• Prioritize Your Well-being: Access to resources such as gym subsidies, counseling, and well-being programs.
• Connect and Belong: Find community and support through dedicated inclusion and belonging programs.
• Make Meaningful Impact: Be part of a company driven by strong values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future.
• Collaborate Globally: Join a dynamic, international team of talented individuals.
• Empowered Environment: Contribute your ideas in an open culture with autonomous teams.

About Us:

Celonis makes processes work for people, companies and the planet. The Celonis Process Intelligence Platform uses industry-leading process mining and AI technology and augments it with business context to give customers a living digital twin of their business operation. It’s system-agnostic and without bias, and provides everyone with a common language for understanding and improving businesses. Celonis enables its customers to continuously realize significant value across the top, bottom, and green line. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.

Get familiar with the Celonis Process Intelligence Platform by watching this video.

Celonis Inclusion Statement:

At Celonis, we believe our people make us who we are and that “The Best Team Wins”. We know that the best teams are made up of people who bring different perspectives to the table. And when everyone feels included, able to speak up and knows their voice is heard - that's when creativity and innovation happen.

Your Privacy:

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