Customer Experience Intern

We're Celonis, the global leader in Process Intelligence technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing AI, data and intelligence at the core of business processes - and for that, we need your help. Care to join us?

The Team:

The CX team is responsible for architecting an unparalleled experience that ensures each interaction with Celonis is orchestrated to empower every customer to realize perpetual value. Areas of focus include customer understanding (voice of the customer and intelligence) and experience design (leveraging customer insights to design journey experiences by customer segment and personas).

The Role:

Dive into the Future of Customer Experience! Are you a recent university graduate ready to launch your career in a dynamic, data-driven environment? Do you have a passion for understanding people and a knack for turning data into actionable insights? If so, this is your chance to gain hands-on experience in a crucial function at the heart of our business!

This internship is about becoming a vital contributor to our Customer Experience team, focusing on optimizing operations and bringing the Voice of the Customer to life. You'll work closely with seasoned professionals, gain fluency in cutting-edge tools, and develop the analytical skills that are highly sought after in today's job market. Get ready to learn, innovate, and make a tangible impact from day one!

The work you’ll do:

This role offers a steep learning curve across operations, data analysis, and experience design support:

• Voice of the Customer (VoC) Program Support: You'll be the backbone of our VoC operations, ensuring feedback loops run smoothly. This involves supporting the management and organization of customer feedback channels to ensure every voice is heard.
• Mastering Cutting-Edge Tools: You'll get practical experience with industry-leading platforms:
  • Qualtrics: Learn to navigate and support the administration of our primary survey and feedback platform.
  • Salesforce: Understand how customer data is managed and integrated within our CRM system.
  • Celonis Automation: Explore the world of process mining and automation, helping us identify and execute opportunities for operational efficiency.
• Data Analysis & Manipulation: Develop fundamental data skills that will power your career:
  • Data Organization: Transform raw, complex data into usable, insightful formats ready for analysis.
  • Statistical Analysis: Under the guidance of experienced team members, you will conduct statistical analysis on CX data to uncover trends, identify pain points, and quantify the impact of our efforts.
• Experience Design & Communication Support: Help shape the customer journey and communicate our findings:
  • Impactful Storytelling: Assist in creating high-impact slides and presentations that translate complex data and design concepts into clear, compelling narratives for stakeholders.
  • Team Management & Coordination: Support team efficiency by managing key meetings, documenting decisions, and following up with curated notes and action items.

The qualifications you need:

• A recent ongoing university degree in Business, Data Science, Economics, Marketing, or a related field.
• A proactive, 'can-do' attitude and a genuine enthusiasm for learning new technologies and concepts.
• Foundational analytical and problem-solving skills; you enjoy working with numbers and uncovering 'the why.'
• Excellent organizational and communication skills, you're strong and summarising complex information and can present ideas clearly.
• Initial familiarity with data visualization tools or statistical software is a plus, but a desire to master them is essential! 

What Celonis Can Offer You:

• Pioneer Innovation: Work with the leading, award-winning process mining technology, shaping the future of business.
• Accelerate Your Growth: Benefit from clear career paths, internal mobility, a dedicated learning program, and mentorship opportunities.
• Receive Exceptional Benefits: Including generous PTO, hybrid working options, company equity (RSUs), comprehensive benefits, extensive parental leave, dedicated volunteer days, and much more. Interns and working students explore your benefits here.
• Prioritize Your Well-being: Access to resources such as gym subsidies, counseling, and well-being programs.
• Connect and Belong: Find community and support through dedicated inclusion and belonging programs.
• Make Meaningful Impact: Be part of a company driven by strong values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future.
• Collaborate Globally: Join a dynamic, international team of talented individuals.
• Empowered Environment: Contribute your ideas in an open culture with autonomous teams.

About Us:

Celonis makes processes work for people, companies and the planet. The Celonis Process Intelligence Platform uses industry-leading process mining and AI technology and augments it with business context to give customers a living digital twin of their business operation. It’s system-agnostic and without bias, and provides everyone with a common language for understanding and improving businesses. Celonis enables its customers to continuously realize significant value across the top, bottom, and green line. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.

Get familiar with the Celonis Process Intelligence Platform by watching this video.

Celonis Inclusion Statement:

At Celonis, we believe our people make us who we are and that “The Best Team Wins”. We know that the best teams are made up of people who bring different perspectives to the table. And when everyone feels included, able to speak up and knows their voice is heard - that's when creativity and innovation happen.

Your Privacy:

Any information you submit to Celonis as part of your application will be processed in accordance with Celonis’ Accessibility and Candidate Notices

By submitting this application, you confirm that you agree to the storing and processing of your personal data by Celonis as described in our Privacy Notice for the Application and Hiring Process.

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