Related skills
quality assurance performance metrics cross-functional collaboration team leadership training📋 Description
- Manage and develop a Customer Care team to meet goals
- Monitor calls, emails, chats; perform QA and feedback
- Analyze metrics; drive performance against KPIs
- Guide associates growth and career development
- Collaborate with Training, Knowledge, Escalations teams
- Support recruitment and onboarding of new hires
🎯 Requirements
- 2-4 years in a similar role
- Strong managerial skills
- Bilingual: English and Korean
- Team leadership and development
- QA and performance metric analysis
- Cross-functional collaboration
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