Customer Service Representative - Mandarin and English

📋 Description

• Engage with customers via chat, email, phone and social media.
• Resolve queries promptly and accurately across channels.
• Mediates disputes between buyers and sellers to a fair solution.
• Collaborate with Sales and Experts to improve the customer experience.
• Provide empathetic, patient support to customers.
• Gather feedback to improve services.

🎯 Requirements

• 1-4 years direct experience in Customer Service or Content Moderation; Live Channels valued.
• Professional Mandarin and English speaking/writing; strong communication.
• Strong analytical and critical thinking skills.
• Ability to switch between channels (phone and e‑mail).
• Available to work 40 hours per week.
• Willing to commute to Lisbon and work in office at least 2 days per week.

🎁 Benefits

• Permanent contract with 6-month probation.
• Annual base salary of 18,000€ - 23,000€ depending on level.
• Health insurance from day 1 (including dental).
• Work From Home Allowance to help with monthly bills.
• Commuting between home and office covered.
• Office in Lisbon centre.