Customer Service Representative - Japanese and English

📋 Description

• Engage buyers and sellers via chat, email, phone, and social to resolve disputes.
• Mediate between customers to find win-win solutions quickly and fairly.
• Collaborate with Sales, Experts, and other teams to improve the customer experience.
• Handle multi-channel inquiries and ensure accurate, timely responses.
• Provide delightful service to help customers return to the platform.

🎯 Requirements

• Japanese and English professional speaking and writing skills.
• 1 to 4 years of direct experience in Customer Service or Content Moderation.
• Strong communication and analytical thinking abilities.
• Experience with Live Channels is highly valued.
• Willing to commute to Lisbon office and work in the office at least 2 days per week.
• Available to work 40 hours per week.

🎁 Benefits

• Permanent contract with 6-month probation period.
• Annual gross base salary of 18,000€ – 23,000€ depending on experience.
• Health insurance from day 1 (including dental coverage).
• Work From Home allowance to help with monthly bills.
• Lisbon office in the centre with a hybrid work model.
• Catavouchers: €100 at start and €50 on birthdays.