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communication customer service logistics english dutch📋 Description
- Resolve seller-buyer disputes via chat, email, phone and social.
- Mediates between customers to find win-win solutions.
- Address inquiries and ensure timely responses.
- Collaborate with Sales and Experts to improve customer experience.
🎯 Requirements
- 1 to 4 years in Customer Service or Content Moderation.
- Professional Dutch and English speaking/writing.
- Strong analytical and critical thinking.
- Able to switch between phone, email, chat and social.
- Willing to commute to Lisbon, on-site 2 days/week.
- Available to work 40 hours per week.
🎁 Benefits
- Permanent contract with 6-month probation.
- Annual gross base salary 18,000€-23,000€, based on level.
- Health insurance from day 1 (incl. dental).
- Work From Home Allowance for monthly bills.
- Commuting covered between home and Lisbon office.
- Office in central Lisbon.
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