Related skills
salesforce customer service onboarding health plans case management📋 Description
- Partner with patients and health plans to identify service gaps.
- Assist former patients in restoring homecare services.
- Combine intake and onboarding for patients and caregivers.
- One contact point for the consumer experience during transitions.
- Field-based with 2-3 days/week in Philadelphia office.
- Aim for one-call resolution to meet care needs.
🎯 Requirements
- Experience with high-volume inbound/outbound calls.
- Strong customer service with empathy and active listening.
- Excellent written and verbal communication.
- Salesforce CRM experience.
- Navigate e-Paces and health plan portals for authorizations.
- Strong typing and multitasking skills.
- Bilingual in Spanish or another language desired.
🎁 Benefits
- Competitive compensation and benefits.
- Medical, retirement, and wellness programs.
- Fun company events and ongoing learning opportunities.
- Inclusive, diverse workplace; Equal Opportunity Employer.
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