Case Manager I

📋 Description

• Take actions to improve on time delivery, quality, and customer satisfaction.
• Track progress of customer orders and partner jobs.
• Provide excellent customer and partner service with timely order updates.
• Apply technical knowledge on manufacturing design to ensure on-time delivery.
• Understand supplier capabilities; scheduling, quality reviews, and CAPAs.
• Manage customer complaints resulting in replacements and updated cases.

🎯 Requirements

• 3+ years of project management, supply chain, and customer service experience.
• Bachelor of Science in Supply Chain, Engineering, or technical field preferred.
• Working knowledge of manufacturing processes, engineering drawings, and inspection methods.
• Strong root cause analysis skills and problem solving.
• Self-starter who can work independently and drive actions to completion.
• Strong communication and cross-functional collaboration.

🎁 Benefits

• Remote work option.
• Observes USA holidays.
• Time zone: Eastern Time - USA.
• Equal opportunity employer.