Salesforce Lead

\u003ch3\u003e\u003cstrong\u003eOUR MISSION\u003c/strong\u003e\u003c/h3\u003e\u003cp style=\"min-height:1.5em\"\u003eTo become the car-changing destination of choice. By combining technology, media and deep automotive expertise, we've turned how people buy, sell, advertise and lease cars on its head.\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003eWhat started as a simple reviews site is now one of the largest online car-changing destinations in Europe. Last year alone we grew over 50% with nearly £3bn worth of cars bought on site, while £1.8bn of cars were listed for sale through our Sell My Car service.\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003eIn 2024 we went big and acquired Autovia - creators of AutoExpress and Evo magazines - doubling our audience overnight. Together we now have one of the biggest\u003ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://www.youtube.com/carwow\"\u003e \u003cu\u003eYouTube\u003c/u\u003e\u003c/a\u003e channels in the world with almost 10m subscribers and over 1.1 billion annual views, while we sell 1.2 million print copies of our magazines and have an annual web content reach over 350 million.\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003eAnd we’re a long way from done!\u003c/p\u003e\u003ch3\u003e\u003cbr /\u003e\u003c/h3\u003e\u003ch3\u003e\u003cstrong\u003eYOUR MISSION\u003c/strong\u003e\u003c/h3\u003e\u003cp style=\"min-height:1.5em\"\u003eJoin us on a mission to transform how 300+ commercial and operations professionals work every day - by putting Salesforce at the heart of our business.\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003eAs part of the Business Innovation team, you won’t just maintain a system - you’ll lead the evolution of our internal platform strategy. Your role is to empower teams by removing friction, replacing redundant tools, and ensuring Salesforce becomes a single source of truth for how we operate and grow.\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003eWe’re looking for someone who sees beyond config and code - someone ready to take ownership, drive adoption, and shape the future of our platform. You’ll play a key role in bringing every user fully onto Salesforce, embedding best practices, and preparing the business to harness automation and AI at scale.\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003c/p\u003e\u003ch3\u003e\u003cstrong\u003eKEY RESPONSIBILITIES\u003c/strong\u003e\u003c/h3\u003e\u003cul style=\"min-height:1.5em\"\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eOwn the delivery of key Salesforce projects, ensuring timelines, dependencies and quality are all proactively managed.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eDesign, build, and own integrations between Salesforce and external or internal systems to guarantee seamless, reliable data flow.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eAct as the primary interface between business stakeholders and Salesforce admins - running discovery, refining requirements, and prioritising effectively.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eCollaborate with cross-functional teams (including AI/Automation and Product Ops) to unlock process improvements and automation opportunities.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eLead agile delivery planning, working closely with the Head of Business Innovation to shape our backlog, delivery cadence and governance model.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eHelp define and embed Salesforce best practices across teams - from configuration standards to documentation and testing.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eProvide technical mentorship and guidance to Salesforce admins, helping build a scalable and confident internal capability.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eSupport intake, planning and roadmap processes as we grow towards a full internal Centre of Excellence model.\u003cbr /\u003e\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003ch3\u003e\u003cbr /\u003e\u003cstrong\u003eKEY REQUIREMENTS\u003c/strong\u003e\u003c/h3\u003e\u003cul style=\"min-height:1.5em\"\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eHave 7+ years of Salesforce development experience, with strong hands-on knowledge of Apex, Flows, LWC, and declarative tools.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eHave proven experience implementing Salesforce-integrated dialer solutions (preferably Amazon Connect), including configuration, customisation, and user enablement.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eAre confident designing robust, scalable Salesforce architectures aligned to business goals.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eUnderstand how to balance technical debt, speed, and clean design in a fast-paced environment.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eThrive in cross-functional teams and are comfortable working with stakeholders across sales, operations, and support.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eHave experience working in agile environments using tools like Asana.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eAre proactive, pragmatic, and focused on outcomes, not just shipping code.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eHave Salesforce certifications (Developer I/II, Platform App Builder) or equivalent hands-on credibility\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003ch3\u003e\u003cbr /\u003e\u003cstrong\u003eBONUS POINTS\u003c/strong\u003e\u003c/h3\u003e\u003cul style=\"min-height:1.5em\"\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eCompleted migrations from other platforms (Zendesk, Hubspot, Pipedrive, etc.) to Salesforce\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eAchieved substantial efficiencies through augmenting agent work - i.e. by automating workflows and responses.\u003cbr /\u003eCertifications such as Platform Developer and/or Platform Developer II, Platform App Builder\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003ch3\u003e\u003cstrong\u003eINTERVIEW PROCESS\u003c/strong\u003e\u003h3\u003e\u003cul style=\"min-height:1.5em\"\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eIntroductory call with our Talent team\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eHiring Manager Interview\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eSkills Assessment \u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eValues Interview\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003ch3\u003e\u003cstrong\u003eWHAT’S IN IT FOR YOU\u003c/strong\u003e\u003c/h3\u003e\u003cul style=\"min-height:1.5em\"\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eCompetitive comp package\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e28 days' holiday plus bank holidays, increasing to 35 with length of service, plus extras for house moves, weddings and more!\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eEmployee-friendly share options\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003ePension scheme via Royal London - up to 5% company contribution\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eVitality private healthcare insurance\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eLife Assurance - 4x annual salary\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eMonthly coaching sessions with Spill - our mental wellbeing partner\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eInclusive parental, partner and shared parental leave, including up to 20 weeks' full pay maternity and shared parental leave, and 8 weeks' full partner pay, as well as fertility treatment and pregnancy loss policies\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eBubble childcare support and discounted nanny fees for little ones\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e'Work from abroad for a month' annual scheme\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eGenerous learning and development budget\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e£500/€550 home office budget\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cem\u003eDiversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position. We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and equally.\u003c/em\u003e\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003c/p\u003e