Account Manager (1 Year FTC)

OUR MISSION

To become the car-changing destination of choice. By combining technology, media and deep automotive expertise, we've turned how people buy, sell, advertise and lease cars on its head.

What started as a simple reviews site is now one of the largest online car-changing destinations in Europe. Last year alone we grew over 50% with nearly £3bn worth of cars bought on site, while £1.8bn of cars were listed for sale through our Sell My Car service.

In 2024 we went big and acquired Autovia - creators of AutoExpress and Evo magazines - doubling our audience overnight. Together we now have one of the biggest YouTube channels in the world with almost 10m subscribers and over 1.1 billion annual views, while we sell 1.2 million print copies of our magazines and have an annual web content reach over 350million.

And we’re a long way from done!

YOUR MISSION

We’re looking for ambitious, driven and commercially astute Account Managers to join our team as we enter our next phase of growth. This is a fast-paced, high-impact role, where no two days are the same. You’ll balance multiple priorities in order to grow your client portfolio and act as the face of Carwow stock sourcing to your portfolio of dealer partners.

You’ll play a fundamental role in driving platform engagement, dealer growth and adoption of our additional products and services. Success in this role will come from a mix of commercial instinct, resilience and the ability to build meaningful relationships that deliver measurable results. This is primarily a phone-based role, but we encourage face-to-face meetings with high-value and high-potential partners.

RESPONSABILITIES

• Drive growth and engagement within your dealer portfolio by building strong, trust-based relationships and demonstrating clear platform value

• Own your performance – manage your portfolio, prioritising activity effectively to ensure every interaction moves the needle commercially, included and not limited to growing share of wallet of our platform, revenue from your portfolio dealers, active bidders in your remit and the usage of ancillary services eg. transport service

• Develop deep product knowledge of how our platform and services fit in the modern vehicle acquisition landscape, becoming a trusted advisor to your dealer partners

• Engage consistently and effectively with partners via phone. Strong communication and driving high levels of call time are key drivers of success. Some travel to dealerships may be required to deepen relationships

• Upsell with impact, confidently positioning our additional products, potential upcoming propositions and services, tailoring the conversation to each dealer’s goals

• Handle objections expertly, identifying challenges early and finding creative solutions that prevent churn and build long term loyalty amongst your dealers

• Onboard, train and performance manage dealer partners to ensure ongoing engagement and results

• Analyse performance data to identify opportunities for growth and turn insights into clear, actionable next steps

• Collaborate cross-functionally, acting as the voice of your dealers within Carwow and ensuring their feedback shapes future improvements

REQUIREMENTS

• Strong communicator – clear, confident and credible on the phone; you can influence and build rapport quickly

• Commercially motivated – goal-driven with a passion for achieving and exceeding targets; motivated by personal and business success

• Organised and adaptable – comfortable managing a high workload and conflicting priorities while maintaining focus on results

• Persistent and resilient – you thrive under pressure and see setbacks as opportunities to learn and improve

• Consultative and creative problem solver – you don’t just identify challenges; you propose smart, data driven solutions

• Collaborative mindset – you work well with colleagues across functions and translate complex information into dealer friendly language

• Analytical thinker – confident using Excel/Sheets to interpret data, spot trends and define actions

• Curious and self-aware – eager to learn, open to feedback, and genuinely interested in understanding how you can add more value

• Knowledge of the automotive industry or online marketplaces is a plus, but not essential – mindset, behaviour and execution matter more

• Prepared and proactive – you take time to research, plan and come to every conversation ready to make an impact

• CRM Management - Ability to work with CRM tools, such as Salesforce and Groove.

INTERVIEW PROCESS

• Introductory call with the Talent Partner

• Skills-based interview with the Team Manager and another manager within our commercial team

• Interview and role-based task with the Team Manager and a Head Of Department or Director

• Values based interview

WHAT’S IN IT FOR YOU

• 💸 Competitive comp package

• 🌴 28 days' holiday increasing to 35 with length of service, plus extras for house moves, weddings and more!

• 📈 Employee-friendly share options

• 💰 Pension scheme via Royal London - up to 5% company contribution

• ❤️‍🩹 Vitality private healthcare insurance

• 💵 Life Assurance - 4x annual salary

• 💚 Monthly coaching sessions with Spill - our mental wellbeing partner

• 👪 Inclusive parental, partner and shared parental leave including up to 20 weeks' full pay maternity and shared parental leave, and 8 weeks' full partner pay, as well as fertility treatment and pregnancy loss policies

• 🧒🏽 Bubble childcare support and discounted nanny fees for little ones

• 🏖️ 'Work from abroad for a month' annual scheme

• 🧠 Generous learning and development budget

• 🖥️ £500/€550 home office budget

Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position. We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and equally.