Related skills
customer success security privacy slas escalation_practices📋 Description
- Build strong customer relationships and provide excellent support
- Provide timely and accurate frontline support for all customers
- Proactively follow up with clients from case open to resolution
- Review customer data to identify opportunities to improve competency
- Ensure adherence to SLAs across all channels
- This role requires 3 days/week in the London office
🎯 Requirements
- Fluent in English (written and verbal)
- Passionate about client services
- Quick to learn and adapt to new challenges
- Able to articulate technical issues and equity/finance questions clearly
- Highly organized with strong attention to detail
- Build relationships with power users
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