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cargo-partner

Customer Service Key Account Support (Freight Forwarder) 1-Year Contract

Hybrid Customer Support
Added
3 days ago
Location
Type
Contract
Salary
Not Specified

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Related skills

cargowise ms office excel powerpoint logistics

cargo-partner is a full-range info-logistics provider offering a comprehensive portfolio of air, sea, land transport and warehousing services, with special expertise in information technology and supply chain optimization. The company operates over 160 offices in 40 countries around the world to create fast and efficient solutions for a wide range of industries. With the SPOT platform, cargo-partner ensures easy cooperation and full transparency throughout the supply chain.

We're looking for a highly skilled and confident candidate who has a passion for success. If you believe you are qualified for the position of

Customer Service Key Account Support (1-year Renewable Contract), please submit your application with the detailed resume in English by

"Apply Now".

Job Descriptions

  • Co-ordinate with customers/carriersand related suppliersted departments for process and handle shipments as per sales/customers instruction.
  • Promptly communicate, provide information clearly to customers without any late response.
  • Check quality and accuracy of work to meet company standards and objectives.
  • Follow up and handle shipments for smooth operation as per customers/salesand CPL overseas/agents’instruction as fully comply with Standard Operating Procedures(SOP)to meet customers/agents’requirements.
  • Take personal responsibility for daily solving problems and follow up on the requests and/or problems that key account customersexperience.
  • Escalating point and being a single point of contact for the customer on operational performance in general (not transaction based > first level = Ops or Customer Service).
  • Scheduling and preparing regular business review meetings together with the account owner, developing Power Point presentations and leading the implementation of any required changes or improvements.

    • Qualifications

  • At least 3 years experiences in Logistics, Freight Forwarding or shipping
  • Bachelor's Degree in Logistics & Freight Forwarding or related field
  • Strong Customer Service mind
  • Work under pressure
  • Sales-oriented with operational conscious
  • Self-confident with positive attitude
  • Strong Negotiation skills
  • Dynamic, structured, flexible and ambitious
  • Self-Motivating
  • Good in English language

    • Special Knowledge

  • Basic computer knowledge / skills in MS Office (Word, Excel, Power Point)
  • CargoWise1 know-how in related functions are advantage.

    • Additional Information

    cargo-partner Logistics Ltd.

    1011 Supalai Grand Tower, 9th Floor, Unit no.06-07,

    Rama 3 Road Chongnonsee, Yannawa, Bangkok 10120

    Tel:02-649-9866, Fax:0-2649-9899

    Contact: Khun Peeradon Kankaset

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