Who We're Looking For
We are looking to hire a Product Designer who will be responsible for designing innovative solutions that delight our customers and help them achieve their goals in our application. We are looking for a teammate with a curiosity and passion to understand our unique customers and ideate on solutions that meet their needs, has a breadth and depth of product design skills, is a creative problem solver, and an excellent communicator with a passion for delighting users who support the most vulnerable patients in the US. You'll work on a small, diverse team and report to the Director of Product. You'll work collaboratively within the Product team and across teams (e.g. Sales, Engineering, Customer Success) to ensure that we deliver solutions to our users' most pressing problems. As a Product Designer in a product-led company, you will work alongside our Design team to co-own the user lifecycle from beginning-to-end; talking with customers to understand their needs, facilitating powerful brainstorming sessions, presenting mockups, testing designs and working closely with engineering to execute, deliver and test the solution.
Who You Are
You are a self-starter, detail-oriented, agile and you ask the important questions to help you understand the true nature of the problem. You take a collaborative approach to your work and assume good intentions of others. You have a history of successfully designing solutions for B2B health technology companies and are driven to understand ‘why' in order to effectively communicate improvements. You are comfortable interfacing directly with customers and technical team members. Above all, you are empathetic and listen to others, work to understand their needs and effectively communicate your own needs in an effort to move the team forward in a sustainable way.
Within 1 month you'll... Learn the product inside and outBuild a basic understanding of our users' needsUnderstand the market landscape, key players, and how CareMessage differentiatesUnderstand the tools we use to evaluate the user experienceUnderstand basic design elements used throughout our app Within 3 months you'll... Gain an in-depth understanding of our internal teams, customers, product, integrations and competitorsWork closely with the product team to design solutions to meet the most urgent customer needsIdentify and track key KPIs related to the user experienceCollaborate with internal teams and directly with customers to experiment with solutionsUse data to develop hypotheses to improve user experience and retention Within 6 months you'll... Contribute to a cohesive design strategy by ensuring your work aligns with our product vision and company branding, with guidance from senior designers or leadsRepresent design within your product area by clearly communicating design decisions to your cross-functional team and collaborating closely with PMs and engineersOwn the design execution for a core product area, delivering high-quality solutions while partnering with senior designers on broader strategy and experimentationSupport roadmap planning by sharing user insights and design perspectives that help inform priorities and contribute to delivering value to our customers and businessStay curious about our users and industry by gathering user feedback, monitoring emerging design trends, and sharing relevant insights with the team to inspire new ideas. Responsibilities Own the solution development process for PRDsCreate process flow diagrams, wireframes, and visual design mockupsLead, and run usability studiesClearly communicate design decisions and written specs to team membersPartner with engineers and product managers to provide value through designing the interactions, interface, and functionality of our productsEnsure CareMessage brand is consistently carried out across digital projectsMaintain and progress our Design System to make designing and executing faster and more consistentCollaborate effectively across teams to deliver consistent messaging on our solutionsRegularly meet with customers to maintain an understanding of their needs and to test and evaluate product designsHelp our team evaluate our product roadmap priorities and triage customer feedbackSet, track and report on key KPIs related to the user experience Requirements A modern digital portfolio showcasing thoughtful visual design alignment across a product and company3+ years of experience delivering in a product design role for a SaaS companyTrack record of successfully designing effective web-based products for a SaaS B2B companyProficiency in a modern vector based design tool Figma/Sketch/etc (We use Figma)