Manager, Global Operations Trust & Safety

Overview

Care.com is seeking a Manager, Global Operations Trust & Safety to lead global safety operations, policy development, and incident response across markets. In this role you will collaborate with product, legal, risk, and regional teams to maintain a safe, compliant platform and scale operations globally.

Responsibilities

• Lead and coalition-build Trust & Safety operations across regions
• Develop, implement, and refine safety policies, review workflows, and escalation paths
• Oversee incident response, investigations, and case management
• Partner with product, engineering, legal, and trust & safety teams to improve platform safety
• Hire, mentor, and manage a high-performing team; set goals and metrics
• Monitor safety metrics, perform data analyses, and report findings to leadership
• Ensure compliance with applicable laws and industry standards; manage vendor relationships
• Drive process improvements, risk controls, and global operational excellence

Qualifications

• 5+ years in trust & safety, risk, compliance, or related operations; management experience required
• Demonstrated experience leading teams and cross-functional projects
• Strong analytical, communication, and stakeholder management skills
• Familiarity with platform policies, investigations, and incident response; Bachelor's degree or equivalent

About Care.com

Care.com connects families with caregivers while prioritizing safety, trust, and transparency. We value diverse perspectives and empower teams to deliver compassionate care at scale.