Data Insights Analyst III (Customer Experience/Operations)

Overview

Care.com is seeking a Data Insights Analyst III (Customer Experience/Operations) to turn data into actionable insights that drive improvements in customer experience and operational effectiveness. You will design and maintain dashboards and reports, build and optimize SQL queries, and partner with CX and Operations teams to define and track key metrics.

Responsibilities

• Develop and maintain dashboards and reports that monitor customer experience and operational performance.
• Write complex SQL queries to extract and manipulate data from data warehouses.
• Build and maintain data models and pipelines to support self-serve analytics.
• Analyze KPI trends, perform ad-hoc analyses, and translate findings into actionable recommendations for stakeholders.
• Collaborate with cross-functional teams to define metrics, targets, and data requirements.

Qualifications

• 3+ years of experience in data analytics or business intelligence.
• Strong SQL skills and experience with Python or R for data analysis.
• Experience with data visualization tools (Tableau, Power BI, Looker).
• Experience with data warehouses, ETL/ELT processes, and data modeling.
• Excellent communication and collaboration skills, with the ability to explain complex data to non-technical stakeholders.

About Care.com

Care.com connects families with caregivers and makes it easier to manage care needs by delivering insights that inform decisions and improve service delivery.