Care Specialist - Parenting/Education/Disability

📋 Description

• Provide empathetic customer service via inbound calls.
• Assess needs via active listening; offer education and guidance.
• Support members by email, web, and chat between calls.
• Verify eligibility, document requests in CRM, explain benefits.
• Collaborate with Research Team to connect resources.
• Educate on prenatal care, child care, parenting; provide crisis resources.

🎯 Requirements

• 2–4+ years in education or related fields.
• Bachelor’s degree preferred; experience may substitute.
• High emotional intelligence.
• Strong written and verbal communication.
• Analytical, organizational, and time management abilities.
• Adaptability, collaboration, and customer-service mindset.

🎁 Benefits

• Health insurance
• Life and disability insurance
• 401K with employer matching
• Paid holidays and PTO
• Bonuses and incentives