Care Specialist (Kansas City / Hybrid / 4 days remote 1 day in office) Weekends Off!
Related skills
communication crm salesforce customer service call center📋 Description
- Guide patients and caregivers through the home care journey.
- Provide empathetic, high-quality customer service.
- Follow department guidelines to ensure strong quality levels.
- Handle high-volume inbound calls about time-off, payroll, and schedules.
- Maintain timely follow-ups with patients and health plans.
🎯 Requirements
- 2+ years in a high-volume inbound call center environment.
- Experience with CRMs or workforce tech: Salesforce, Medflyt, Verint.
- Customer service experience in healthcare is a plus.
- Strong verbal and written communication with active listening.
- Empathy, patience, problem-solving and de-escalation skills.
- Proficiency with computers and accurate data entry.
🎁 Benefits
- 401k, health, dental, vision, life insurance, and PTO.
- Competitive pay plus retirement plans and wellness programs.
- Hybrid work setup with remote days and in-office schedule.
- Inclusive culture and equal opportunity employer.
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