Related skills
crm salesforce verint evv medflyt📋 Description
- Coordinate patient care per LHCSA regulations and care plans
- Serve as primary contact for patients, providers, and aides
- Schedule and maintain staffing, handling callouts and emergencies
- Match aides to patients based on skills and needs
- Ensure EVV clock-in/out compliance and documentation
- Escalate issues and communicate promptly with stakeholders
🎯 Requirements
- High school diploma or equivalent required; Associate/Bachelor's preferred
- 1+ year in high-volume customer service (healthcare/homecare)
- Experience with CRMs or workforce tech: Salesforce, Medflyt, Verint
- Strong communication, active listening, and empathy
- Excellent time management and prioritization
- Proficient computer skills, fast typing, multitasking
🎁 Benefits
- Competitive compensation
- Medical benefits
- Retirement plans
- Wellness programs
- Ongoing learning opportunities
- Inclusive, diverse workplace
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