Related skills
crm salesforce verint medflyt📋 Description
- Manage high-volume Service Center calls about HR, payroll, timekeeping, and care requests.
- Follow up with patients, caregivers, and health plans for time-sensitive inquiries.
- Maintain exceptional customer service across callers per reviews and surveys.
- Input accurate data entry of sensitive information.
- Conduct status reviews over the phone to ensure service delivery and compliance.
- Screen patients and caregivers for additional programs and benefits.
🎯 Requirements
- Must commute into Las Vegas office 3 times a week.
- Previous experience in a Customer Service environment.
- At least 1 year of experience in high-volume inbound call center or contact center.
- Experience with CRMs or workforce tech: Salesforce, Medflyt, Verint.
- Passion for providing a high-level customer service with empathy and active listening.
- Two years of healthcare call center experience.
🎁 Benefits
- Competitive compensation package.
- Medical benefits and retirement plans.
- Wellness programs and company events.
- Ongoing learning and career development opportunities.
- Inclusive and equal opportunity employer.
- Opportunities to grow and advance within the company.
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