Care Specialist I

📋 Description

• Deliver seamless customer service across clients, caregivers, and departments.
• Hybrid role with 3 days in Las Vegas office and 2 remote days.
• Manage high-volume inbound/outbound service center calls involving HR inquiries and care requests.
• Follow up with patients, caregivers, and health plans for time-sensitive inquiries and escalations.
• Input accurate data entry of sensitive information and maintain up-to-date records.
• De-escalate issues with empathy to ensure timely resolutions and quality service.

🎯 Requirements

• Must be able to commute to Las Vegas office 3 days/week (Mon, Tue, and a third day).
• Previous experience in a Customer Service environment.
• At least 1 year of experience in high-volume inbound call center or contact center.
• Experience with CRMs or Workforce Technology – Salesforce, Medflyt, and Verint.
• A passion for providing a high level of customer service, including empathy, active listening and patience.
• Ability to organize, set priorities and manage time effectively.

🎁 Benefits

• Medical benefits
• Retirement plans
• Wellness programs
• Ongoing learning opportunities to grow your career
• Fun company events
• Inclusive, diverse, and supportive workplace