Care Specialist I

📋 Description

• Manage high-volume inbound/outbound service center calls (HR) and care requests.
• Follow up with patients, caregivers, and health plans on time-sensitive inquiries.
• Maintain exceptional customer service per call reviews and after-call surveys.
• Input accurate data entry of sensitive information.
• Conduct status reviews to ensure service delivery of caregivers and compliance.
• Screen patients and caregivers for additional programs and benefits to enhance their lives.

🎯 Requirements

• Willing to travel to Pittsburgh, PA three times weekly for in-office work.
• Previous experience in a Customer Service environment.
• At least 1 year in a high-volume inbound call center or contact center.
• Experience with CRMs or Workforce Technology – Salesforce, Medflyt, and Verint.
• Passion for high-level customer service with empathy, listening and patience.
• Ability to organize, set priorities and manage time effectively.

🎁 Benefits

• Medical benefits
• Retirement plans
• Wellness programs
• Fun company events
• Ongoing learning opportunities
• Inclusive environment and Equal Opportunity Employer