Related skills
crm salesforce customer service call center verint📋 Description
- Manage high-volume inbound/outbound calls for HR inquiries and health plan care requests.
- Follow up with patients, caregivers, and health plans on time-sensitive inquiries.
- Maintain exceptional customer service per call reviews and after-call surveys.
- Input accurate data into CRMs for sensitive information.
- Conduct status reviews and record reviews to ensure service delivery and compliance.
- Screen patients and caregivers for additional programs and benefits.
🎯 Requirements
- 1 year of experience in high-volume inbound call center or contact center.
- Previous experience in a customer service environment.
- Experience with CRMs or Workforce Tech: Salesforce, Medflyt, Verint.
- Strong verbal and written communication; active listening and adaptability.
- Ability to organize, prioritize, and manage time effectively.
- Willingness to travel to Pittsburgh, PA office three times weekly.
🎁 Benefits
- Competitive compensation
- Medical benefits
- Retirement plans
- Wellness programs
- Ongoing learning opportunities
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Operations Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!