Related skills
crm salesforce customer service data entry call center📋 Description
- Manage high-volume inbound/outbound calls about HR inquiries and care requests.
- Follow up with patients, caregivers, and health plans on time-sensitive issues.
- Provide exceptional customer service and document interactions in CRM.
- Input accurate data into systems and maintain case files.
- Coordinate status reviews to ensure service delivery and compliance.
- Screen patients and caregivers for programs and benefits.
🎯 Requirements
- Willing to travel to Philadelphia, PA office 5 days a week.
- Previous customer service experience.
- At least 1 year in a high-volume inbound call center.
- Experience with Salesforce, Medflyt, and Verint.
- Strong communication, empathy, and active listening.
- Strong time management, organization, and prioritization.
🎁 Benefits
- Competitive compensation and medical benefits.
- Retirement plans and wellness programs.
- Fun company events and ongoing learning opportunities.
- Inclusive workplace and Equal Opportunity Employer.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!