Manage high-volume calls on HR inquiries and care requests.
Follow up with patients, caregivers, and health plans for time-sensitive inquiries.
Maintain exceptional customer service; use call reviews and surveys.
Input accurate data for sensitive information.
Conduct status and record reviews to ensure caregiver compliance.
Screen patients and caregivers for programs and benefits.

🎯 Requirements

Previous experience in a Customer Service environment.
At least 1 year in a high-volume inbound call center.
Experience with CRMs or Workforce Tech – Salesforce, Medflyt, Verint.
Strong verbal and written communication with empathy.
Organize, set priorities and manage time effectively.
Computer proficiency; fast typing and multitasking.

🎁 Benefits

Medical benefits
Retirement plans
Wellness programs
Fun company events
Ongoing learning opportunities
Inclusive environment; Equal Opportunity Employer

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