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crm salesforce customer service data entry call center📋 Description
- Manage high-volume service center calls on HR inquiries (time-off, payroll, timekeeping) and care requests.
- Follow up with patients, caregivers, and health plans for time-sensitive inquiries and escalations.
- Maintain exceptional service for all callers per call reviews and post-call surveys.
- Input accurate data entry of sensitive information.
- Conduct status reviews by phone and record reviews for caregiver service and compliance.
- Screen patients and caregivers for programs and benefits to enhance their lives.
🎯 Requirements
- Previous experience in a Customer Service environment.
- At least 1 year in high-volume inbound call center or contact center.
- Experience with CRMs or Workforce Tech – Salesforce, Medflyt, Verint.
- Empathy, active listening, and patience in customer service.
- Organize, prioritize and manage time effectively.
- Computer proficiency; typing; tech-savvy; healthcare call center a plus.
🎁 Benefits
- Medical benefits, retirement plans, wellness programs.
- Wellness programs and company events.
- Ongoing learning opportunities to grow your career.
- Inclusive workplace; Equal Opportunity Employer.
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