Care Specialist I

📋 Description

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• Guide patients and caregivers through home care journey.
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• Deliver empathic, high-quality customer service.
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• Assist with time-off, payroll, and timesheet questions.
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• Follow department guidelines for quality and compliance.
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• Maintain First Call Resolution and daily call targets.
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• Coordinate with health plans to address care requests.
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🎯 Requirements

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• 2+ years in healthcare call center or contact center.
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• Experience with CRMs/workforce tech: Salesforce, Medflyt, Verint.
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• Strong verbal and written communication; active listening.
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• Proficient with data entry and CRM usage; fast typing.
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• Ability to de-escalate and resolve issues by phone.
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• Organized with time management and prioritization.
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🎁 Benefits

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• Medical benefits and wellness programs.
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• Retirement plans and employee perks.
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• Ongoing learning opportunities and career growth.
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• Team events and a supportive culture.
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• Inclusive, diverse workplace and equal opportunity.
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• Make a positive impact in patients' lives.
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